Last updated: September 20, 2026

This Privacy Policy explains how Roco Bourbon (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit rocobourbon.com (the “Website”), shop in our online store, or contact us. By using the Website, you agree to the practices described here.

1. Information We Collect

Information you give us

  • Contact and account details: name, email address, phone number, username, and password.
  • Order details: billing and shipping addresses, products purchased, and order history.
  • Age verification details: date of birth and, where required, information used to confirm that you are 21 or older.
  • Payment information: handled by our secure payment processors. We do not store full card numbers on our servers.
  • Communications: messages you send through our contact form, live chat, or email, and product reviews you post.

Information collected automatically

  • Device and usage data: IP address, browser type, device type, pages viewed, referring website, and time spent on pages.
  • Cookies and similar technologies: small files that keep items in your cart, keep you signed in, remember preferences, and help us understand how the Website is used.

2. How We Use Your Information

  • To process, ship, and deliver your orders, and to send order confirmations and tracking updates.
  • To verify that you are of legal drinking age and to comply with alcohol laws.
  • To handle returns, refunds, and customer service requests.
  • To prevent fraud and protect the security of our Website and customers.
  • To send newsletters and promotions if you opt in. You can unsubscribe at any time.
  • To improve our Website, product selection, and shopping experience.
  • To meet our legal, tax, and accounting obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as much as they need:

  • Payment processors such as WooPayments, PayPal, and other providers shown at checkout, to complete transactions securely.
  • Shipping carriers and fulfillment partners, to deliver your order and collect an adult signature.
  • Age verification services, to confirm that buyers and recipients are 21 or older.
  • Email marketing providers such as Mailchimp, if you subscribe to our newsletter.
  • Customer support tools such as our live chat provider (Tawk.to).
  • Website hosting, security, and analytics providers, to keep the Website running, safe, and fast.
  • Legal authorities, when required by law, or to protect our rights, our customers, or the public.

If our business is sold or merged, customer information may be transferred as part of that transaction and will remain protected under this policy.

4. Cookies and Tracking

We use essential cookies that the store needs to work, such as the shopping cart and checkout, and optional cookies for analytics and marketing. You can block or delete cookies in your browser settings, but some parts of the Website, including checkout, may not work properly without them.

5. Age Restriction and Children’s Privacy

Our Website is intended only for adults aged 21 and older. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from someone under 21, we will delete it promptly.

6. Data Security

We protect your information with SSL encryption, secure payment processing, restricted access to customer data, and regular software updates. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work hard to protect your data.

7. Data Retention

We keep personal information only as long as needed to fulfill your orders, provide customer service, and meet legal, tax, and accounting requirements. Order records are generally kept for up to 7 years for tax purposes. When information is no longer needed, we delete or anonymize it.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Know and access the personal information we hold about you.
  • Correct inaccurate information.
  • Request that we delete your personal information, subject to legal exceptions.
  • Opt out of marketing emails at any time using the “unsubscribe” link in any email.
  • Opt out of the sale or sharing of personal information for targeted advertising. We do not sell personal information.
  • Not be treated differently for exercising any of these rights.

California residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the rights listed above. In the past 12 months, we have collected the categories of information described in Section 1 for the business purposes in Section 2, and we have not sold personal information or shared it for cross-context behavioral advertising in exchange for payment. We honor Global Privacy Control (GPC) browser signals as an opt-out request.

To make a privacy request, email info@rocobourbon.com with the subject line “Privacy Request.” We will verify your identity and respond within 45 days. You may also use an authorized agent to submit a request on your behalf.

9. Third-Party Links

Our Website may link to other websites, such as social media pages. We are not responsible for the privacy practices of those websites, so please review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date. If the changes are significant, we may also notify you by email.

11. Contact Us

Related policies: Terms and Conditions | Return and Refund Policy | Contact Us