Return and Refund Policy
Last updated: September 20, 2026
At Roco Bourbon, we want every bottle you order to arrive exactly as expected. This Return and Refund Policy explains how returns, refunds, and exchanges work for orders shipped within the United States. If you have questions, please contact our support team before sending anything back.
Return Policy at a Glance
| Return window | 30 days from the date of delivery |
|---|---|
| Eligible countries | United States only |
| Return method | By mail, using a prepaid return label provided by Roco Bourbon |
| Item condition | New, unopened, factory-sealed, in original packaging |
| Return shipping cost | Free if the item arrived damaged, defective, or incorrect; otherwise the label cost is deducted from your refund |
| Restocking fee | None |
| Refund method | Original payment method |
| Refund timeline | Issued within 5 business days after we receive and inspect your return |
| Exchanges | Available for eligible items, subject to stock |
30-Day Return Window
You may request a return within 30 calendar days of the date your order was delivered. The delivery date shown in your carrier tracking is used to calculate the return window. You can check your delivery status on our Track Order page. Requests submitted after 30 days cannot be accepted unless required by law.
Which Items Are Eligible for Return?
Eligible items
- Bottles that are unopened, factory-sealed, and undamaged, with the original tax strip, seal, and label intact.
- Items returned in their original packaging, including any box, tube, or gift case they shipped in.
- Items that arrived damaged, broken, leaking, or defective.
- Items that are different from what you ordered (wrong product, size, or quantity).
Items that cannot be returned
- Opened bottles or bottles with a broken seal, unless the product was defective or incorrect.
- Bottles with removed, altered, or damaged labels, tax strips, or packaging caused after delivery.
- Gift cards.
- Items marked as “Final Sale” on the product page at the time of purchase.
- Orders refused at delivery because no adult aged 21 or older was available to sign. See “Refused and Undeliverable Orders” below.
Damaged, Defective, or Incorrect Orders
Every order is packed with care, but if your order arrives damaged or incorrect, we will make it right at no cost to you.
- Contact us within 7 days of delivery at info@rocobourbon.com.
- Include your order number and clear photos of the damaged bottle, the outer shipping box, and the shipping label.
- We will send you a free prepaid return label and ship a replacement, or issue a full refund, including original shipping charges, if a replacement is not available.
Please keep all packaging until your claim is resolved, as the carrier may need to inspect it.
How to Return an Item
Federal and carrier rules restrict who can ship alcoholic beverages, so please do not ship bottles back on your own. Always use the prepaid label we provide.
- Request a return: Email info@rocobourbon.com or use our contact form with your order number, the items you want to return, and the reason.
- Receive your return authorization: Our team will review your request within 2 business days and email you a Return Authorization (RA) number and a prepaid return shipping label.
- Pack your items securely: Place the unopened bottles in their original packaging and use protective materials. Write your RA number on the outside of the box.
- Ship your return: Attach the prepaid label and drop the package off with the carrier named on the label within 10 days of receiving it.
Returns sent without an RA number or with an unauthorized carrier may be refused.
Return Shipping Costs
- Our error (damaged, defective, or incorrect item): return shipping is free.
- Change of mind (unopened, eligible item): the cost of the prepaid return label is deducted from your refund. We will tell you the exact amount before you ship.
- We do not charge a restocking fee.
Refunds
Once your return arrives at our facility, we inspect it within 2 business days and email you to confirm whether the refund was approved.
- Approved refunds are issued to your original payment method within 5 business days of inspection.
- Depending on your bank or payment provider, it can take an additional 3 to 10 business days for the funds to appear in your account.
- If the original payment method cannot receive a refund, for example certain peer-to-peer or cryptocurrency payments, we will refund the amount you paid in U.S. dollars using a method we agree on with you.
- Original shipping charges are refunded only when the return is due to our error.
Partial refunds
A partial refund may be issued if a returned item is missing its original packaging or accessories, or shows damage that was not present when it was delivered.
Late or missing refunds
If you have not received your refund after 10 business days, please check with your bank or card issuer first, then contact us and we will help track it down.
Exchanges
If you would like a different bottle, the fastest option is to return the eligible item for a refund and place a new order in our online shop. For damaged or incorrect items, we will send a replacement of the same product at no extra cost when it is in stock.
Order Cancellations
You may cancel your order for a full refund at any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled and the standard return process applies.
Refused and Undeliverable Orders
All deliveries require the signature of an adult aged 21 or older with a valid government-issued photo ID. If a package is returned to us because it was refused, no eligible adult was available after the carrier’s delivery attempts, or the address was incorrect, we will refund the product price minus the original and return shipping costs.
State Law Restrictions
Some U.S. states restrict the return of alcoholic beverages. Where a return is not permitted by your state’s laws, we will work with you to reach a lawful resolution, which may include a refund or replacement without requiring the item to be shipped back.
Return and Refund FAQs
How long do I have to return a bottle?
You have 30 days from the date of delivery to request a return for an unopened, eligible item.
Can I return an opened bottle of bourbon?
Opened bottles cannot be returned unless they arrived damaged, defective, or were not the product you ordered.
Is there a restocking fee?
No. Roco Bourbon does not charge restocking fees.
Who pays for return shipping?
We pay return shipping when the error is ours. For change-of-mind returns, the prepaid label cost is deducted from your refund.
How long does a refund take?
Refunds are issued within 5 business days after inspection and usually appear in your account within 3 to 10 business days after that.
Contact Us About a Return
Our support team is happy to help with any return or refund question.
- Email: info@rocobourbon.com
- Phone: (702) 660-8728
- Address: Roco Bourbon, 2220 Lake Washington Blvd, West Sacramento, CA 95691, USA
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